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Long and fascinating from Vanity Fair on how Facebook struggles with its community standards/hate speech. Also contains some very useful stats such as:
Only 4% of FB's total content is news. The rest is personal content posted by individuals. This is rather important when we talk about things like policy, especially in the context of the Article 11 and Article 13 debates in the EU.
57% of people who received notices of takedowns for violations of community standards felt that they were dealt with unfairly. Most particularly that FB did not understand their pov. OTOH, among those who did feel they were treated fairly, there was a very significant decline in repeat offenders (as compared with those who felt unfairly treated).
While some controversial content is good financially, too much is bad -- especially hate speech. A relatively small number of users can cause a much larger number of users to actively disengage from the platform. OTOH, massive expenditures to address the problems translate into huge hits in stock price. This makes the financial incentives of the company complicated.
Only 4% of FB's total content is news. The rest is personal content posted by individuals. This is rather important when we talk about things like policy, especially in the context of the Article 11 and Article 13 debates in the EU.
57% of people who received notices of takedowns for violations of community standards felt that they were dealt with unfairly. Most particularly that FB did not understand their pov. OTOH, among those who did feel they were treated fairly, there was a very significant decline in repeat offenders (as compared with those who felt unfairly treated).
While some controversial content is good financially, too much is bad -- especially hate speech. A relatively small number of users can cause a much larger number of users to actively disengage from the platform. OTOH, massive expenditures to address the problems translate into huge hits in stock price. This makes the financial incentives of the company complicated.
